These terms apply to every transfer, charter, chauffeur hire and tour booked with Chumile Travel & Tours. Values marked like this (to be confirmed by Chumile) are placeholders — to be confirmed by Chumile before this policy takes effect.
1. About these terms
When you make a booking, you agree to these terms on behalf of everyone travelling in your party. Nothing in these terms limits your rights under the Consumer Protection Act 68 of 2008 or any other law that cannot be excluded.
2. Bookings & confirmation
- A booking is confirmed only once we send you a confirmation by WhatsApp, SMS or email. A request or quote on its own is not a confirmed booking.
- Please check your confirmation carefully — pickup address, date, time, flight number and passenger count — and tell us straight away if anything is wrong.
- Quotes for custom trips, tours and charters are valid for 7 days (to be confirmed by Chumile) and subject to vehicle availability until confirmed.
3. Prices & payment
- Transfer prices are fixed and quoted upfront for the route, vehicle and time booked. Extra stops, detours or extra waiting time you ask for on the day may be charged.
- Payment terms: full payment before the trip for private clients (to be confirmed by Chumile).
- Approved corporate and government account clients are invoiced monthly and may add purchase-order numbers to their bookings. Invoices are payable within 30 days (to be confirmed by Chumile).
- Toll fees, parking and park entry fees are included only where your quote says so.
4. Changing a booking
You can ask to change a booking using your booking link, by WhatsApp or by phone. We will do our best to accommodate changes, but a change to the date, time, route or vehicle may change the price, and changes made less than 24 hours (to be confirmed by Chumile) before pickup depend on availability.
5. Cancellations
Cancellations by you
Cancellation charges are based on how long before the scheduled pickup time you cancel:
| Notice before pickup | Refund |
|---|---|
| More than 48 hours | Full refund (to be confirmed by Chumile) |
| 24 to 48 hours | 50% refund (to be confirmed by Chumile) |
| Less than 24 hours, or no-show | No refund (to be confirmed by Chumile) |
Coach charters, multi-day tours and events may have different cancellation terms because vehicles, guides and accommodation are reserved well in advance. Where they differ, the terms in your quote apply.
Cancellations by us
If we have to cancel — for example because of severe weather, unsafe conditions or a vehicle breakdown we cannot cover — we will try to arrange an equivalent vehicle first. If we can't, you will receive a full refund of what you paid for that trip.
6. Waiting time & no-shows
- Airport pickups: we track your flight and adjust to delays at no extra charge. Free waiting time after your flight lands: 60 minutes (to be confirmed by Chumile).
- Other pickups: free waiting time after the booked pickup time: 15 minutes (to be confirmed by Chumile).
- Waiting beyond the free period may be charged at an hourly rate per vehicle class (to be confirmed by Chumile).
- If we cannot reach you and you have not arrived after the free waiting time plus 30 minutes (to be confirmed by Chumile), the driver may leave and the booking will be treated as a no-show.
7. Luggage
- Each vehicle class has a maximum luggage allowance, shown on our fleet page and when you book. Please tell us the number of bags when booking so we send a vehicle that fits.
- Tell us in advance about oversized items such as golf bags, surfboards, bicycles, wheelchairs or sports equipment. A luggage trailer may be available on request.
- If you arrive with much more luggage than booked, we may need to send an additional or larger vehicle at extra cost.
- Please keep valuables, medication and travel documents with you.
8. Children & child seats
- Children count as passengers. South African law requires young children to travel in an appropriate child restraint.
- Child and booster seats must be requested when you book, and are subject to availability. Charge: free / per-seat fee (to be confirmed by Chumile). You are welcome to bring your own.
- Unaccompanied minors: by prior written arrangement only (to be confirmed by Chumile).
9. Passenger conduct
- Everyone must wear a seat belt where one is fitted.
- No smoking or vaping in our vehicles.
- Alcohol on board: not permitted, except on pre-arranged charters (to be confirmed by Chumile).
- You are responsible for damage or excessive soiling caused by your party. A cleaning or repair fee of amount to be set (to be confirmed by Chumile) may apply.
- Our drivers may refuse to carry, or ask to leave, anyone who is abusive, dangerously intoxicated or puts the safety of the driver, passengers or vehicle at risk. No refund is due in that case.
- Our drivers follow the rules of the road and speed limits, and will not be asked to break them.
10. Tours & third parties
Tour itineraries are indicative and may change because of weather, road conditions, park rules or wildlife movements. Activities such as game drives, bungee jumps, canopy tours and boat trips are provided by independent operators under their own terms, and you take part at your own risk and subject to their safety requirements.
11. Liability
- We will do everything reasonable to get you there on time, but we are not responsible for delays or missed connections caused by traffic, road closures, weather, protest action, breakdowns outside our control or other events beyond our reasonable control. Please allow enough time for check-in and connections.
- Items left in a vehicle are kept for 30 days (to be confirmed by Chumile); contact us and we will help you get them back. We are not responsible for loss of or damage to personal belongings unless caused by our negligence.
- To the extent the law allows, our total liability for any claim relating to a booking is limited to the amount you paid for that booking. This does not limit liability for death or injury caused by our negligence.
12. Complaints & governing law
If something goes wrong, please tell us as soon as possible — on the day if you can — so we can put it right. Contact us at welcome@chumile.co.za or +27 72 576 6525. These terms are governed by the laws of the Republic of South Africa.
See also our privacy policy.
Questions about this page? Email welcome@chumile.co.za or see our contact page.